Support for Remote Support

Getting started with Remote Support:

Please make sure you have the following:

  • Laptop/desktop with microphone and camera access
  • PhonakPro account with appropriate permissions (contact your Phonak representative if you are unsure)
  • Phonak Target 6.1 or higher. For the best experience, use Phonak Target 7.0
  • Good internet connection – speed test within Target*


*Before starting Remote Support for the first time, we recommend you complete the following tests within Phonak Target: “Test internet connection” and "Test remote support connection" to make sure that you are ready to use Remote Support


Provider guides

Guide: Desktop Fitting Guide Target 7.0 – Remote Support

Remote Support Fitting Guide

Guide: How to onboard a patient for Remote Support and Hearing Diary

Guide: Step-by-Step AudiogramDirect with Phonak Remote Support

Patient guides

Product Information: MyPhonak app

How tos

Video: How to conduct Audiogram Direct with Remote Support

Video: How to prepare for Remote Support & Hearing Diary

Video: How to start a remote support session


Guide: Troubleshooting & FAQs –Remote Support

Guide: FAQs - Audiogram Direct

Other downloads

Guide: Set patients up for Remote Support success - Fast Facts

Guide: Phonak Remote Support - firewall configuration


Technical Paper: Phonak Insight: Taking theory to practice: Integrating Phonak eAudiology into clinical practice

Drexler, J. 2019

Guide: Candidacy Checklist myPhonak app




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