Contact
Educational Institutions & Hearing Healthcare Providers
Phone
1-800-777-7333
Fax
1-630-393-9858
1 - Customer Service
1 - To Place an order
2 - For all other inquires
2 - Fitting and Dispensing (tech support)
1 - Adult
2 - Pediatric
3 - FM
6 - Marketing
1 - For Literature or Brochures (Order Desk)
2 - To speak to an agent (Marketing)
7 - Credit
1-Copy of invoice and statement copies
2-Automated credit card payment
3-Credit applications and W9’s
4-To speak to an agent
8 - Inside Sales/Battery/New Account Setup
1-Inside Sales Rep
2-Battery
9 - Dial by Extension (any time)
FM/School Help Desk
Phone
1-888-777-7316
Fax
1-630-393-9816
1 - School Customer Service
2 - School Technical Support
3 - FM
5 - Dial by Extension (any time)
New Customer
(Non-VA/Gov't)
New Customer Setup Forms
Phonak Account Application
Business Associate Agreement
Email
newcustomersetup@phonak.com
Phone
1-800-777-7333
8 - New customer Setup/Inside Sales
VA/Government Services
Phone
1-888-561-7555
Fax
1-630-836-9770
1 - Customer Service
2 - Fitting & Dispensing (tech support)
3 - Dial by Extension (dial an extension at any time)
Lyric Providers
Phone
1-800-777-7333
Fax
1-866-285-6264
3 - Lyric Support
1 - Customer Service
2 - Fitting & Dispensing, Clinical and Device related support
3 - Technical Assistance regarding software support
6 - Marketing Co-op
7 - Statement or Billing questions
eServices
Phone
1-866-340-8774
Fax
1-630-393-9858
General Consumer Inquiries
Phone 1-800-679-4871