Phonak Overview

We believe in changing lives and creating a world where life is on for everyone

Our Values:

  • Passionate
  • Engaging
  • Pioneering
Value: Passionate

We are committed to understand the challenges faced by people who live with hearing loss, and to improve the quality of their lives.

We measure our success by the positive impact our technologies have on the ability to communicate and enjoy life’s rich soundscapes. This is what truly inspires and motivates us. This is our passion.

Value: Engaging

We are dedicated to engaging the voices of those around us.

We listen intently to the hearing care professionals who contribute their deep knowledge and unique insights to our joint mission. And by giving a voice to all those affected by hearing loss, we help them to both hear again and to be heard.

Value: Pioneering

We are keen to be the driving force in hearing care.

We envision a future without boundaries, and continuously challenge the limits of technology with our innovative solutions.We will go on daring the impossible in our quest to offer an optimal hearing experience.


Our technologies

We continuously challenge the limits of technology to help overcome even the most difficult hearing situations and provide hearing care professionals with tools to fit clients efficiently and accurately. Our technologies include Binaural VoiceStream™, Roger Wireless, and AutoSense OS.

About Us

Partners in hearing

About Us

Phonak is committed to understanding the true needs of you and your clients.

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On average


Phonak hearing aids are fitted every minute

Our mission

About us Balloons

We are passionate about creating hearing solutions that change people’s lives to thrive socially and emotionally.

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Our locations

Phonak is represented in more than 100 countries around the world.

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Our history

Our industry leadership is a result of over 70 years of passion and innovation.

Read Our History

Every year we interact with


hearing experts and hearing aid users in research projects


About us

Find the latest press releases from Phonak, and how to contact our Public Relations department.

Read the Latest Press

We offer over


years of pediatric expertise

Phonak Spotlight


Nicole Klutz

Au.D., Audiology Manager, Lyric

Education: Undergraduate in Communication Sciences — University of Maine, Orono; Doctorate of Audiology — Western Michigan University

Joined Phonak: 2013

Why did you choose the field of audiology?

Klutz: Once I learned about the hearing system and the natural mechanism that is so tiny but so powerful, I was hooked. We often take our hearing for granted. I knew that I wanted to be in a position where I could educate and help people understand how amazing the hearing system is, as well as help them reconnect with their world if they had hearing loss.

What do you enjoy most about your current position?

Klutz: As an audiologist in a product management position, I have the ability to impact the product development and refine the outcome and experience a patient has, thanks to my own clinical experience. I also get to learn new things that I didn’t as an audiologist that I need to do in a product management role.

What advice do you have for other audiologists?

Klutz: Don’t limit yourself — if you want to experience something new as an audiologist, seek it out and go for it! If you want to be in the clinic, manufacturing, research — take the chance and find the opportunity to experience it.

What do you like to do outside of work?

Klutz: I love to be active — run, bike, kayak, hike — if it can done outdoors, I’m all in!

What is your favorite sound?

Klutz: The sound of wind blowing through pine trees. It reminds me of Maine, of home and of my childhood.

What’s one thing people don’t know about you?

Klutz: I’m actually a quiet person and more of an old soul than you may think when you meet me.


Faces of Phonak

Surya Matlapudi

Matt Owens

Senior Manager, Supply Chain

Briefly, describe a particularly gratifying moment at Phonak for you.
The day we opened our new 20,000 sq. ft. warehouse at AODC was a particularly gratifying day for me.  Coming to the end of a long project, it gave me a chance to reflect back on the evolution and growth of our business over the 13 years that I have been with the company, that I have been privileged to be a part of.

What is one of your favorite sounds in the world?
Thunderstorms in the summer.

Abby Poyser

Susan Dickenson

Sales Development Manager

How are you able to use your audiology training during your everyday job at Phonak?

My audiology training surfaces in many aspects of my job. I have the pleasure of being involved in the training of our new field sales and clinical training staff when they join Phonak. My background in the field of audiology is helpful when we have employees join us from outside of the hearing industry, as I am able to provide their trainings through the lens of the customers and the audiology clinics they will be calling on. For the audiologists who join Phonak directly from the clinic into the sales or clinical training arena, I am able to help them shift from the clinic world into the outside sales setting (having done so myself so long ago!). I am able to build and deliver training content with an understanding of the hearing healthcare provider’s wants and needs, and this makes the trainings more realistic to the employees I serve.

What influence does audiology have on Phonak?

Audiology expertise is the foundation of Phonak. When I joined Phonak, I was impressed with the true commitment Phonak had to the field of Audiology and the people in it. The commitment to Audiological Leadership is a key driver today, and touches everything we do at Phonak! Understanding the ever-evolving field of Audiology influences the way our products and solutions are conceptualized, shaped, created and presented to the customer and our patients.

What do you like to do outside of work?

I enjoy eating REALLY good food! I love to exercise, especially spin, kick-boxing and running (to work off the really good food!). I love sunshine and the great outdoors, and am happiest when I’ve hiked to the top of a mountain with my husband!

Steve Spencer

Stacie Jones

Customer Marketing Manager

Describe a particularly gratifying moment at Phonak for you:

In the 9 years that I have been with Phonak, I’ve had many gratifying moments...being part of several great sales teams that have been awarded Region of the Year, being part of a great marketing team where we work well together and are more like family than co-workers, and knowing that in marketing we help the hearing care professionals so they can help the hearing impaired

What is one of your favorite sounds in the world? 

I love to hear good and genuine belly laughs, particularly from little kiddos!

What do you love to do outside of work?

I enjoy spending quality time with my family and friends. Whether we are making dinner and watching movies, going to concerts, attending baseball games, having “dance parties” with my son or attending festivals, as long as I am amongst great company with good conversation, I am happy.

Christine Jones

Kailen Berry

Product Marketing and Audiology Manager

How are you able to use your audiology training during your everyday job at Phonak?

Everyday I’m able to work on educational tools to help my Phonak colleagues and ultimately the providers and patients we aim to serve. Being able to educate our providers on best practices and the importance of patient care while being supported by the best products in our industry makes me feel like the audiologist I was always meant to be.  

What influence does audiology have on Phonak?

From the very beginning of product development to the moment it’s shipped to an office, audiology plays an important role in what we do. Throughout this entire process and with every product we develop, we have always been the company to back up our claims with audiological research. Beyond that, we aim to provide audiological insight outside of products. This audiological prowess is what makes me proud to work for Phonak.

What do you like to do outside of work?

I love baking, rock climbing, and having outdoor adventures with my family and our two dogs.  


The Phonak Community Blog

A collection of voices from inside and outside the company, bringing you industry news, personal experiences and insights from behind the scenes.

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Phonak, a member of the Sonova Group, is always seeking talented, ambitious people with a passion for helping people hear better.

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